Getting an EastWest Bank credit card or any credit card is just like applying for a job – you have to know your application status – whether you are accepted or rejected for the job or your credit card application is approved or denied to know your next move. Unless you want to have multiple credit cards, you don’t want to apply for another card simultaneously until you know the status of your first application. Do remember that most credit cards have an annual membership fee that you have to pay so be careful with this one.
Before doing an application status inquiry, please know that the processing time for your credit card application is two to three weeks from the receipt of complete application requirements. Submission of incomplete requirements will incur you delays for several days and processing of your application resumes only until you provided the missing requirement(s). With this information, it is suggested that you only start inquiring about your status after two weeks.
Performing an inquiry entails just a simple step – all you have to do is call EastWest Bank’s 24-Hour Customer Service Hotline at (02) 888-1700. There are other ways that you can contact them but calling their hotline is the fastest way to know your credit card application status.
For other concerns, you can also drop them a message at their email address at firstname.lastname@example.org. To reach them via mobile, simply text the following message:
EWBCS<space><your message> and send to 2327 for Globe subscribers OR (0917) 890-2327 for other network subscribers
Their contact page is also available by clicking this link. They have noted; however, that you can only use it for general feedback, complaints, comments and questions.
The bank also has an active Twitter account (@eastwestbanker) where you can ask questions. They are available Monday to Friday, from 8AM to 5PM except on holidays.
In case the bank already notified you that your application was approved, you may also call their hotline if you want to know the delivery time / schedule.
NOTE: Once again, we would like to remind everyone reading this article that we are NOT connected in any way to EastWest Bank. Any questions pertaining to your credit card status in the comments section will not get any direct response. We advise that you follow the instructions given above so you can get your application status fast directly from the bank’s customer representatives.